Frequently Asked Questions
Sign in to your account at training.abcfirstaid.com.au using the email address you used when making the booking. You can reset your password if you forgot it.
When you book in, you will enter your postal address as part of your enrolment. Your equipment will then be posted to you through Australia Post.
Yes for all of your first aid and CPR practical assessments. You will need to provide your own equipment for the video conference call, such as a device that can use Zoom, camera, speakers and microphone.
Access to Zoom and a working camera, speaker and microphone. A reliable internet connection that can handle a video conference call, we suggest you test this before your course if unsure.
No, as our video conference calls only go between 15 and 60 minutes there are no breaks. If you need to use the bathroom during your call, just speak to your Trainer.
Due to the short nature of our courses, if you are 10 minutes or more late, you would have missed your booking. You will then need to contact First Aid Online to book in to another video conference call.
You will have as long you want, but your certificate won’t be processed until it is in the post.
Your certificate will usually be emailed to you with in 1 business day from when you return post the equipment.
You will be emailed the zoom link and there will usually be a slip of paper in the box of training equipment that has your zoom meeting ID on it. Either will work to join the zoom meeting.
No. CPR is included in first aid, you will receive both qualifications when you complete a first aid course.
No. First aid qualifications are valid for 3 years regardless of whether you keep your CPR qualification current.
No. We have a paid account, so all you need is a free account.
No. All assessments can be completed on the manikins or yourself.